Help Center
Shipping
Shipping for Brokered Equipment
Usedlighting.com will issue the seller a purchase order once a buyer has confirmed a purchase; this will include all of the shipping information for the buyer. At that point, the seller is to immediately ship the equipment using the buyer's preferred shipping and billing method listed on the purchase order. If there has not been a shipping method that has been specified, the seller is required to ship the equipment with a reasonably priced ground carrier billable to the buyer.
If the buyer does not accept the seller's item(s), the buyer will have the right to a full refund, less the shipping and handling fees. The buyer will then return the equipment, within 14 days of the original shipment, to the seller at the buyer's own expense.
International Shipping Policy
If the order is being shipped to a location outside of the contiguous United States, the shipping costs are not included in the price of the product. After such an order has been placed, a customer support representative will e-mail the customer a shipping quote for their approval. At that time, a decision may be made to cancel the order without penalty. UsedLighting.com is not responsible for any taxes, duties, or fee's including Brokerage fee's that are associated with any purchase; these additional charges are the responsibility of the customer.
Shipping Damage
Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you would like to request replacement fixtures or parts for an item that was damaged in shipping, you can initiate a request by contacting one of our account representatives.
Payment
Sales Tax Information
Nevada Residents. Merchandise purchased from UsedLighting.com for delivery in Nevada requires a Nevada Resale Certificate. Customers from out-of-state picking up merchandise from UsedLighting.com-West also require a Nevada Resale Certificate. Failure to comply will result in NV State taxes added to purchase price.
New Jersey Residents. Merchandise purchased from UsedLighting.com for delivery in New Jersey requires a New Jersey Resale Certificate. Customers from out-of-state picking up merchandise from UsedLighting.com-East also require a New Jersey Resale Certificate. Failure to comply will result in NJ State taxes added to purchase price. Deliveries to all other states do NOT require a Resale Certificate.
Payment Options
Used Equipment Sales are on a COD or Prepayment basis only. All prices are U.S. Dollars and are subject to availability and change without advanced notice.
UsedLighting.com accepts the following as valid methods of payment for all purchases:
- VISA
- MasterCard
- American Express
- Checks via mail (payable to "UsedLighting.com")
- Wire Transfers
Overcharges
If you believe that you have been charged incorrectly, we would like to make the necessary corrections, upon verification. So, please contact us as soon as possible and we will look into the matter.
Product Not As Advertised
UsedLighting.com strives to present all products on our site accurately and clearly. We want to enable you to make wise purchases with which you will be satisfied. So, if you receive a product that does not reflect its description or advertised characteristics, please contact us as soon as possible and we will look into the matter.
Wrong Item/Quantity Shipped
It is the goal of UsedLighting.com to get your order right. If you should receive anything other than the order you placed, be sure to contact one of our account representatives right away. They can make the appropriate arrangements to correct any shipment error that may have occurred.
Additional Information
If you'd like to visit one of our facilities, please call to set up an appointment with one of our account managers.
